Questions families ask
The honest answers.
Is Val watching my mom?
No. Val listens for her name, and the glow shows when the microphone is live — honestly, every time. Video check-ins and any camera are set up with your mom, under her control, and Val tells her exactly what the family can see.
What happens if she falls?
If she says "I've fallen" — from anywhere in the room — Val checks in with her immediately. If she doesn't answer, Val rings her first caregiver, and if that call isn't picked up, every family member's phone gets an alert. Automatic fall detection without her saying a word is in development; we'll say so plainly when it ships.
What does my mom need to have?
Just her TV and home Wi-Fi. Val works with Roku TVs today, and the Val home unit arrives already set up for her — plug it in and say hello.
Does she have to learn anything?
She has to learn one name. Everything Val does works by asking out loud, and everything important is also on the screen in large, readable type.
What does Val cost?
Pilot families pay nothing today — they help us shape Val, including fair pricing. Our promise on that: Val will always cost a small fraction of the $7,000-a-month facility it helps you avoid.
Who's behind Val?
Val is built by BUILD Capital Partners — a family-led team that has operated healthcare clinics since 2018, now 77+ locations across 14 states, and founded Memory Treatment Centers, leaders in dementia and Alzheimer's care. We build for our own parents first.